Are your purchasing decisions affected by online reviews? Let’s imagine you are shopping online in search of an item. You could be shopping for anything. It could be a tablet, toy, book, clothing, fitness equipment, camera, etc. [...]
I recently started thinking about special requests from customers. What industry do you typically think of when you hear special requests? I immediately think about the restaurant industry. Think about how often you have told your [...]
How many times have you been upset about a company’s customer service? Perhaps you didn’t receive a refund on your airline ticket for your trip to Italy after you found out your grandfather passed away. [...]
How many emails or phone calls do you receive from customers about a problem? If you receive a high number of questions from customers, you might consider adding a Frequently Asked Questions page to your [...]
People are always busy and therefore short on time. For this reason, customers want websites to have fast and easy to use checkouts. What can we do to create better checkouts for our customers? I [...]
Few people I know actually like to call customer service after receiving the wrong or broken product. Most dread it. Mainly because they fear the company won’t give you a refund or worse, make you [...]
Creativity is allowing yourself to make mistakes. Design is knowing which ones to keep.
Thought I’d drop you a quick line to let you know how pleased I am with the responsiveness and professional work of the Simplexity team. They are creative, problem-solving, and very fast. I’ve worked with a number of companies, as you know – and I’ve been delighted with the team for the way they attack a problem and then work up a beautiful, clean solution…Bravo!