Are your purchasing decisions affected by online reviews? Let’s imagine you are shopping online in search of an item. You could be shopping for anything. It could be a tablet, toy, book, clothing, fitness equipment, camera, etc. [...]
I recently started thinking about special requests from customers. What industry do you typically think of when you hear special requests? I immediately think about the restaurant industry. Think about how often you have told your [...]
How many times have you been upset about a company’s customer service? Perhaps you didn’t receive a refund on your airline ticket for your trip to Italy after you found out your grandfather passed away. [...]
How many emails or phone calls do you receive from customers about a problem? If you receive a high number of questions from customers, you might consider adding a Frequently Asked Questions page to your [...]
People are always busy and therefore short on time. For this reason, customers want websites to have fast and easy to use checkouts. What can we do to create better checkouts for our customers? I [...]
Few people I know actually like to call customer service after receiving the wrong or broken product. Most dread it. Mainly because they fear the company won’t give you a refund or worse, make you [...]
Design is not just what it looks like and feels like. Design is how it works.
I just want to again say “Thank you” to you and your team for your service to NVM this year. I honestly don’t know where we’d be without you and I cannot begin to fully express my personal gratitude for your heart and your service. On behalf of the entire NVM organization, I want to wish you, Allison and the team there a very Merry Christmas and the best new year ever. May the Lord continue to bless everything you put your hands to.