I recently started thinking about special requests from customers. What industry do you typically think of when you hear special requests? I immediately think about the restaurant industry. Think about how often you have told your [...]
How many times have you been upset about a company’s customer service? Perhaps you didn’t receive a refund on your airline ticket for your trip to Italy after you found out your grandfather passed away. [...]
How many emails or phone calls do you receive from customers about a problem? If you receive a high number of questions from customers, you might consider adding a Frequently Asked Questions page to your [...]
Few people I know actually like to call customer service after receiving the wrong or broken product. Most dread it. Mainly because they fear the company won’t give you a refund or worse, make you [...]
Do you find yourself visiting Starbucks on a daily basis? Perhaps you indulge more than just your morning coffee. Don’t worry you are not alone. For many, Starbucks isn’t just about the coffee; it’s about [...]
First, solve the problem. Then, write the code.
Thought I’d drop you a quick line to let you know how pleased I am with the responsiveness and professional work of the Simplexity team. They are creative, problem-solving, and very fast. I’ve worked with a number of companies, as you know – and I’ve been delighted with the team for the way they attack a problem and then work up a beautiful, clean solution…Bravo!