Blog Archive

Why Live Chat Beats Chocolate Chip Pancakes

If you had the choice, would you rather talk to a customer service representative by phone or by live chat? If you are a Millennial like myself, you might prefer the live chat option. Perhaps [...]

My Way or the Highway?

I recently started thinking about special requests from customers. What industry do you typically think of when you hear special requests? I immediately think about the restaurant industry. Think about how often you have told your [...]

Don’t Waste Your Own Time, Try ‘Service’!

How many times have you been upset about a company’s customer service? Perhaps you didn’t receive a refund on your airline ticket for your trip to Italy after you found out your grandfather passed away. [...]

Customer Service on Social Media

Are you a shoe addict like Carrie Bradshaw in Sex and the City? Well, I can tell you that I am nowhere close to her shoe collection or obsession. For most, buying shoes over the [...]

Customer Referral Tips

Do you need more customers for your business? The best way your business can boost customer growth is by word of mouth. If people are talking about your business to others, they are more likely [...]

Do You Need a FAQ Page?

How many emails or phone calls do you receive from customers about a problem? If you receive a high number of questions from customers, you might consider adding a Frequently Asked Questions page to your [...]

Are You Giving the Best Customer Service?

Few people I know actually like to call customer service after receiving the wrong or broken product. Most dread it. Mainly because they fear the company won’t give you a refund or worse, make you [...]

What Businesses Can Learn from Starbucks

Do you find yourself visiting Starbucks on a daily basis? Perhaps you indulge more than just your morning coffee. Don’t worry you are not alone. For many, Starbucks isn’t just about the coffee; it’s about [...]